Podcast on how to raise concerns about certified organisations


What mechanisms does FLOCERT have in place for someone who wants to report an allegation?

What is an allegation? Who can raise an allegation against a certified organisation and what mechanisms does FLOCERT have in place for someone who wants to report one? What types of complaints does FLOCERT get and how are they managed?

These are some of the questions that were discussed in our latest podcast episode with Anne-Sophie Boizard, Senior Credibility Assurance Officer, and Esteban Elizondo, Senior Certification Analyst.

Listen in!

Certification Analyst
A FLOCERT employee who is the point of contact for customers. Certification Analysts coordinate and administer Fairtrade Certification for customers …
An accusation, made by a third party, against a Fairtrade-certified organisation, claiming that this organisation violated the Fairtrade Standards, …
FLOCERT provides independent and impartial assurance services. This requires the following five components:

A three-party relationship – the …

A formal expression of dissatisfaction with the quality of services delivered by FLOCERT. A complaint can be registered by any third party or …
About the author
FLOCERT Podcast interviewer Andreea Corendea
Andreea Corendea is the hostess of the FLOCERT podcast and our Sr. Marketing & Communications Officer.

Find out more about this episode's guests!

Originally from France, Anne-Sophie Boizard joined FLOCERT in 2017 as Quality Management, then Credibility Assurance officer. Her main task is to coordinate the allegations investigations worldwide. She is also an ISO17065 internal auditor.

Anne-Sophie has a background in food science. Before joining FLOCERT she worked in the food industry sector in the United States.

When she is not in the office, she loves spending time with her family and friends, and reads all kind of books.



Born and raised in Costa Rica, Esteban Elizondo joined FLOCERT in 2010 as a certification analyst. Besides guiding customers with their certification processes, he is currently the allegations coordinator for the Americas.

Esteban has a background in Agricultural Economics and Agribusiness.

During his free time he likes to spend time with friends & family, listen to music and play some guitar.



Formal procedure of confirmation, by which an authorised person or agency assesses and verifies the attributes, quality, qualification, status of …
A person qualified to carry out audits on behalf of a certification body. Learn more about the audits carried out by FLOCERT auditors.