Technical Support

FLOCERT’s technical support team offers a variety of services as you work with our two main platforms, Intact Platform and Fairtrace.

Whether you need to reset your password or require helpdesk support for technical issues or management within the platforms, we are here for you. We’ll guide you through setting yourself up in Intact Platform to manage your certification journey. We’ll likewise get you started in Fairtrace, so you can manage your Fairtrade trading and reporting.

Formal procedure of confirmation, by which an authorised person or agency assesses and verifies the attributes, quality, qualification, status of …
FLOCERT’s collaborative reporting and assurance platform available for all Fairtrade-certified supply chain actors.
It captures Fairtrade …
Fairtrade refers to all or any part of the activities of Fairtrade International eV, FLOCERT, Fairtrade Producer Networks, National Fairtrade …
A technical grid with a

Our platforms for customers

Inact platform logo

Whether checking certification progress, providing evidence for Corrective Measures or searching for other Fairtrade customers, Intact Platform (formerly called Ecert) is where all customers, auditors and National Fairtrade Organisations (NFOs) can view and download relevant information or upload documents.

Get there: Intact Platform login
Forgot how to get in: Reset password
Technical Support:

National Fairtrade Organisation (NFO)
A National Fairtrade Organisation is a full member of Fairtrade International, responsible for licensing, marketing, business development, and …
Corrective Measure (CM)
A measure to resolve existing Non-Conformities and to prevent their reoccurrence. Click here for more details on the Fairtrade Certification …
A person qualified to carry out audits on behalf of a certification body. Learn more about the audits carried out by FLOCERT auditors.
Ecert is FLOCERT’s Web Portal to facilitate the work of auditors and customers. Customers can for example get an overview of the audit results, …
A hand holding a phone with the Fairtrace login page open

Fairtrace, our reporting and assurance platform, is available for all Fairtrade-certified supply chain actors. It captures traded volumes, Minimum Price and Premium payments, and enables customers to collaborate in the reporting and verification of trades.

Get there: Fairtrace login
Forgot how to get in: Reset password

Supply chain
Business entities involved in the supply and purchase of materials, goods or services from raw materials to the final product. In contrast to a chain …
FLOCERT provides independent and impartial assurance services. This requires the following five components: A three-party relationship – the …

Technical Tips

Intact Platform

  • For Intact Platform, all authentication-related emails will come from We will never ask you for your password.
  • After you log in to the Intact Platform web portal, check the “FAQ Documents” for how to use all the portal features.
  • Sometimes we will offer customer support via TeamViewer, a German remote access and remote control computer software tool. By downloading the software, you allow our support colleagues maintenance of your computer.


Both platforms

  • Intact Platform and Fairtrace use different sets of credentials. If you forget your password, you can always reset it.
The Fairtrade network
Stakeholder Portal

The Stakeholder Portal provides all colleagues from Fairtrade International, National Fairtrade Organisations (NFOs) and Producer Networks (PNs) with in-depth, insider Fairtrade Certification information and resources.

Fairtrade International/Fairtrade Labelling Organisations International e.V.
Fairtrade International (FI) is a multi-stakeholder, non-profit organisation focusing on the empowerment of producers and workers in developing …
Producer Networks (PN)
A regional network of producers and/or regional associations who work together for their common interest. The focus of those efforts may vary …
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Report an allegation

TeamViewer logo
Download TeamViewer

This software will enable a FLOCERT support technician to remotely access, control and view your computer for fast troubleshooting. Download here.